SIT30622
Certificate III in Hospitality
Launch your hospitality career with hands on skills in customer service, food and beverage operations, and venue management across cafes, restaurants, hotels, and clubs.
This qualification prepares learners for customer facing and operational roles across cafes, restaurants, hotels, clubs and other hospitality venues. Learners develop well rounded service, sales and operational skills while gaining knowledge of industry practices. The course supports multiskilling or specialisation in areas such as accommodation, food and beverage or gaming, with graduates able to work with some independence using established plans, policies and procedures.
Who This Course Is For
- Individuals working in or wanting to enter the hospitality industry
- Staff who engage with customers in food, beverage or accommodation service roles
- People seeking multiskilled capability across a range of hospitality operations
- Workers who enjoy fast paced, team based service environments
- Learners wanting a nationally recognised qualification to support hospitality career growth
This Qualification Builds the Capacity to
- Apply knowledge of the hospitality industry, workplace expectations and career pathways
- Deliver professional customer service with effective and culturally respectful communication
- Work collaboratively in hospitality environments to support efficient daily operations
- Maintain safe work practices, including food safety, hygiene and WHS compliance
- Demonstrate practical catering and or housekeeping skills, including service support, stock control, cleaning and coaching others in job tasks
Course Snapshot
Qualification
Certificate III in Hospitality
Duration
9-12 Months
Funding
State funding available in NSW, QLD and WA
This qualification comprises 15 units of competency, including 6 core units and 9 elective units, selected to align with workplace requirements and industry standards for individuals who have roles within the hospitality sector.
Core Units
Elective Units
Catering
Housekeeping
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 6-8 weeks
- Self-directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self-paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the SIT30622 Certificate III in Hospitality qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Career Start & Career Boost (QLD)
Eligible learners and employers in Queensland may be able to access government subsidised training through the QLD Career Start & Career Boost. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Jobs & Skills (WA)
Eligible learners and employers in Western Australia may be able to access government subsidised training through the WA Jobs and Skills program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
SIR30216
Certificate III in Retail
Develop essential skills in customer service, sales, stock management, and point of sale operations to succeed in retail stores and service environments.
This qualification provides the skills needed to deliver quality customer service, sales and store operations in retail environments. Learners build capability in engaging customers, resolving difficulties, managing stock, operating point of sale systems and working safely. Retail staff use well developed skills, product knowledge and judgement to meet organisational expectations while working with some independence under limited supervision.
Who This Course Is For
- Individuals working in or seeking careers in retail stores and service environments
- Staff who engage directly with customers and support daily store operations
- People wanting practical skills in sales, service, merchandising and basic financial transactions
- Retail workers aiming to strengthen product knowledge and customer relationship skills
- Learners seeking a nationally recognised qualification to support retail career progression
This Qualification Builds the Capability to
- Engage customers, assist with difficulties and build relationships and loyalty
- Operate POS and process financial transactions in line with store procedures
- Receive, handle and manage retail stock, including merchandising and food products where relevant
- Apply workplace safety, security and service environment requirements
- Work effectively in teams and service environments to meet organisational standards
Course Snapshot
Qualification
Certificate III in Retail
Duration
9-12 Months
Funding
State funding available in WA
This qualification comprises 13 units of competency, including 8 core units and 5 elective units, selected to align with workplace requirements and industry standards for individuals who work in the retail sector.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace based training model with self paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 4-6 weeks
- Self directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the SIR30216 Certificate III in Retail qualification.
Jobs & Skills (WA)
Eligible learners and employers in Western Australia may be able to access government subsidised training through the WA Jobs and Skills program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
MST30622
Certificate III in Laundry Operations
Master commercial laundry equipment operation, infection control, and linen management for hospitals, aged care facilities, hotels, and other commercial laundry services.
This qualification develops the skills required to operate commercial laundry equipment, manage linen services and maintain hygiene standards in health, hospitality and other commercial settings. Learners perform specialised technical tasks within defined workflows, applying infection control, quality standards and safe work practices. The course reflects roles that may include some supervision and multi-skilling across sorting, washing, drying, finishing and dispatch.
Who This Course Is For
- People working in commercial, hospital or aged care laundry environments
- Individuals wanting to strengthen technical laundry and hygiene skills
- Staff involved in operating laundry machinery and handling linen within time constraints
- Workers performing specialised or multi-skilled roles in commercial laundry operations
- Learners seeking a nationally recognised qualification for laundry service roles
By the end of this course, you will be able to:
- Operate commercial laundry machinery, including washing and drying processes
- Apply infection control policies, quality standards and environmentally sustainable work practices
- Identify and handle fabrics and textiles appropriately throughout the laundry workflow
- Organise, plan and manage tasks for sorting, finishing, packaging and dispatch
- Work safely with chemicals, maintain WHS requirements and support production operations
Course Snapshot
Qualification
Certificate III in Laundry Operations
Duration
9-12 Months
Funding
State funding available in NSW
This qualification comprises 16 units of competency, including 9 core units and 7 elective units, selected to align with workplace requirements and industry standards for individuals who perform tasks or multi-skilled roles within a commercial laundry environment.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.
Training includes:
- One-on-one Trainer/Assessor sessions every 6-8 weeks
- Self-directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real-time practice of skills in the workplace setting
The program is self-paced and competency-based, with most learners completing in 10-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge-based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third-party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the MST30622 Certificate III in Laundry Operations qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
CPP30321
Certificate III in Cleaning Operations
Learn essential cleaning techniques, infection control, equipment operation, and safety practices for commercial, healthcare, hospitality, and industrial cleaning environments.
This qualification develops the skills needed to perform routine and specialised cleaning tasks across residential, commercial, health, aged care and other environments. Learners build capability in infection control, customer service, safe equipment use and working to schedules. The course reflects the responsibilities of cleaners who may work independently, select appropriate methods and maintain safety and quality standards in varied cleaning contexts.
Who This Course Is For
- People working in or seeking roles in commercial, healthcare, hospitality or industrial cleaning
- Individuals wanting to expand skills in infection control, equipment use and specialised cleaning
- Staff who prefer hands on, physical work in fast-paced environments
- Cleaners who may work alone or with limited supervision and want to formalise their skills
- Learners seeking a recognised qualification to support career progression in cleaning
This Qualification Builds the Capability to
- Apply infection prevention, hygiene and WHS practices in cleaning operations
- Perform general, periodic and specialised cleaning tasks across different surfaces and areas
- Operate and maintain cleaning equipment, chemicals and storage areas safely
- Work effectively with clients, diverse people and within teams to deliver customer service
- Follow work schedules, documentation and service standards in a range of cleaning settings
Course Snapshot
Qualification
Certificate III in Cleaning Operations
Duration
9-12 Months
Funding
State funding available in NSW and QLD
This qualification comprises 14 units of competency, including 5 core units and 9 elective units, selected to align with workplace requirements and industry standards for individuals responsible for cleaning across a variety of industries.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace-based training model with self paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 6-8 weeks
- Self directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the CPP30321 Certificate III in Cleaning Operations qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Career Start & Career Boost (QLD)
Eligible learners and employers in Queensland may be able to access government subsidised training through the QLD Career Start & Career Boost. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
BSB30120
Certificate III in Business
Gain foundational skills in administration, customer service, digital tools, and workplace communication for entry level business roles across corporate, retail, and service sectors.
This qualification develops practical business skills for administrative and customer service roles across a range of workplaces. Learners build a broad foundation in communication, digital technologies, teamwork, safety, sustainability and organising work. Training supports individuals to carry out routine business tasks, follow procedures and contribute to smooth day-to-day operations in business, retail, corporate and service environments.
Who This Course Is For
- People working in or seeking entry level administrative, customer service or clerical roles
- Individuals wanting to build foundational office and business skills
- Those seeking employment across business, retail, corporate or service sectors
- Learners who enjoy organised, people focused, task driven work environments
- People wanting a nationally recognised qualification to start or strengthen their business career
This Qualification Builds the Capability to
- Use business software and digital technologies to complete workplace tasks and communicate
- Engage in workplace communication and inclusive work practices while working in teams
- Organise personal work priorities, schedules and routine workflows
- Contribute to workplace health, safety and sustainable work practices
- Deliver quality customer service and support daily business operations
Course Snapshot
Qualification
Certificate III in Business
Duration
9-12 months
Funding
State funding available in NSW and WA
This qualification comprises 13 units of competency, including 6 core units and 7 elective units, selected to align with workplace requirements and industry standards for business services job roles.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace based training model with self paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 4-6 weeks
- Self directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the BSB30120 Certificate III in Business qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Jobs & Skills (WA)
Eligible learners and employers in Western Australia may be able to access government subsidised training through the WA Jobs and Skills program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
HLT37315
Certificate III in Health Administration
Gain essential skills in medical reception, records management, terminology, and patient communication for administrative roles in hospitals, clinics, and community health services.
This qualification develops the practical skills needed to deliver high-quality administrative support in hospitals, clinics and community health services. Learners build capability in reception, medical records management, communication and data entry, using medical terminology in a compliance-focused environment. Health administration staff play a vital role in ensuring accurate, efficient and patient-centred administration that supports safe and effective health service delivery.
Who This Course Is For
- Individuals looking to start a career in health or medical administration
- Entry-level administration staff wanting to formalise and strengthen their skills
- People interested in working in hospitals, clinics or community health settings
- Career changers seeking to transition into the health sector
- Staff who support patients, clinicians and operational teams and want to build administrative capability
This Qualification Builds the Capability to
- Communicate effectively with colleagues, clients and health professionals in diverse environments
- Use medical terminology accurately in documents, records and day-to-day communication
- Maintain patient and client records in line with privacy, confidentiality and recordkeeping requirements
- Apply infection prevention and control and WHS practices in health administration settings
- Support smooth administrative operations, customer service, teamwork and innovation in health services
Course Snapshot
Qualification
Certificate III in Health Administration
Duration
9-12 Months
Funding
State funding available in NSW.
This qualification comprises 13 units of competency, including 5 core units and 8 elective units, selected to reflect relevant workplace requirements and industry standards for administrative workers in the health industry.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace-based training model with self paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 4-6 weeks
- Self directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge-based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the HLT37315 Certificate III in Health Administration qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
HLT33115
Certificate III in Health Services Assistance
Develop practical skills in ward support, patient care assistance, and clinical administration for hospital roles supporting nursing and allied health teams.
This qualification prepares learners to support hospital ward operations, administration
and patient care in clinical settings. Participants build skills in medical terminology,
healthy body systems, infection prevention and workplace health and safety to
contribute to safe, effective service delivery. The course also strengthens communication, cultural awareness and the ability to organise work priorities within person centred health service environments.
Who This Course Is For
- Individuals working in or seeking hospital support, administration, or patient care roles
- People interested in roles such as Ward Clerks, Wardspersons, Administrative Officers, or PSAs
- Those who enjoy team based work in fast paced healthcare settings
- Learners seeking a nationally recognised pathway into health careers
- People new to the health sector looking for entry level hospital support and administration roles
This Qualification Builds the Capability to
- Communicate with patients, clinicians and health service teams using medical terminology and accurate records
- Apply infection prevention, WHS and safe work practices across hospital environments
- Support patient care activities under clinical direction, including safe movement and transport
- Perform ward reception, admissions and administrative tasks in line with workplace procedures
- Contribute to efficient ward operations through teamwork, prioritisation and patient focused service
Course Snapshot
Qualification
Certificate III in Health Services Assistance
Duration
9-12 Months
Funding
State funding available in NSW, VIC and QLD.
This qualification comprises 15 units of competency, including 7 core units and 8 elective units, selected to reflect relevant workplace requirements and industry standards for workers who use a range of factual, technical and procedural knowledge to provide assistance to health professional staff for the care of clients. Units of competency for this qualification are aligned to job role outcomes for patient services assistants, wards clerks, wards persons and environmental services. Please contact us to confirm the specific unit selection for these courses.
Core Units
Elective Units
Patient Services / Care Assistants
Operating Theatre Technician Specialisation Units
Assisting in Nursing Work in Acute Care Specialisation Units
Environmental Services
Note:
* Certificate III in Health Services Assistance (Assisting in nursing work in acute care). To achieve this qualification with this specialisation, the candidate must have completed at least 80 hours of work as detailed in the Assessment Requirements of the unit of competency.
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace-based training model with self paced learning, primarily on the job. The specialisation, Certificate III in Health Services Assistance (Assisting in nursing work in acute care) requires the learner to have completed at least 80 hours of work performing the activities outlined in the performance criteria of this unit.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 4-6 weeks
- Self-directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the HLT33115 Certificate III in Health Services Assistance qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Skills First (VIC – Regional Only)
Eligible learners and employers in Regional Victoria may be able to access government subsidised training through the VIC Skills First program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Career Start & Career Boost (QLD)
Eligible learners and employers in Queensland may be able to access government subsidised training through the QLD Career Start & Career Boost. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
HLT37121
Certificate III in Hospital or Health Services Pharmacy Support
Learn essential pharmacy support skills in medication dispensing, stock management, safety procedures, and pharmaceutical terminology for hospital and health service pharmacy roles.
This qualification equips learners to support pharmacists and pharmacy technicians in hospital and health service pharmacies. Training focuses on assisting with dispensing, stock management and safe handling of medicines in real clinical environments. Learners build practical skills in using pharmaceutical and medical terminology, maintaining records, and supporting efficient, safe and compliant pharmacy operations under pharmacist supervision.
Who This Course Is For
- People working in or seeking hospital or health services pharmacy support roles
- Individuals who enjoy detailed, process-driven work that contributes to medication safety
- Staff interested in building a career pathway in pharmacy, health administration or health support services
- Learners wanting a nationally recognised, workplace based pharmacy qualification
- Those new to the health sector seeking an entry point into hospital or clinical support roles
This Qualification Builds the Capability to
- Assist with the preparation, dispensing and supply of medicines under pharmacist supervision
- Maintain pharmaceutical imprest stock, pack products and manage inventory and ordering
- Apply infection control, medication safety and WHS requirements in pharmacy settings
- Use medical and pharmaceutical terminology and maintain accurate pharmacy documentation
- Communicate effectively with pharmacists, technicians and clinical staff in health services
Course Snapshot
Qualification
Certificate III in Hospital or Health Services Pharmacy Support
Duration
9-12 Months
Funding
State funding available in NSW and QLD.
This qualification comprises 13 units of competency.
Core Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace based training model with self paced learning, primarily on the job. This qualification requires at least 240 hours of clinical on the job placement.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 6-8 weeks
- Self-directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency-based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the HLT37121 Certificate III in Hospital or Health Services Pharmacy Support qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Career Start & Career Boost (QLD)
Eligible learners and employers in Queensland may be able to access government subsidised training through the QLD Career Start & Career Boost. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
HLT37015
Certificate III in Sterilisation Services
Master sterile processing techniques for cleaning, sterilising, and tracking medical devices in hospital Central Sterile Services Departments and clinical environments.
This qualification develops the skills required to clean, disinfect, sterilise, store and track reusable medical devices in hospitals and health services. Learners train in real sterile processing environments, applying infection prevention principles, operating sterilisation equipment and managing sterile stock. The course reflects the responsibilities of sterilisation technicians who work accurately and systematically to maintain safety, quality and compliance in high-demand clinical settings.
Who This Course Is For
- Individuals working in or seeking roles in Central Sterile Services Departments (CSSD) or sterile processing
- People who enjoy structured, process driven work requiring precision and adherence to procedures
- Staff who want to play a key role in patient safety and clinical service delivery
- Learners seeking a nationally recognised qualification in sterile or health support services
- Those new to healthcare looking for an entry-level operational role in clinical environments
This Qualification Builds the Capability to
- Clean, disinfect, inspect, pack, sterilise and store reusable medical and surgical devices
- Apply infection prevention and control policies and procedures in sterile processing areas
- Operate, monitor and maintain sterilisation equipment and manage sterile stock
- Identify and handle different medical devices while organising information and work priorities
- Work safely and effectively in sterile services teams, including manual handling and WHS practices
Course Snapshot
Qualification
Certificate III in Sterilisation Services
Duration
9-12 Months
Funding
State funding is available in NSW and Regional Victoria.
This qualification comprises 14 units of competency, including 10 core units and 4 elective units, selected to reflect workplace requirements and sterile services standards.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace-based training model with self paced learning, primarily on the job.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
- One on one Trainer/Assessor sessions every 4-6 weeks
- Self-directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the HLT37015 Certificate III in Sterilisation Services qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Skills First (VIC – Regional Only)
Eligible learners and employers in Regional Victoria may be able to access government subsidised training through the VIC Skills First program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.
HLT33021
Certificate III in Allied Health Assistance
Gain the practical skills to support physiotherapists, occupational therapists, and other allied health professionals in hospitals, aged care, rehabilitation centers, and community health services.
This qualification prepares learners to support allied health professionals to deliver safe, person-centred care in real clinical settings. Training is workplace based, building confidence in communication, infection prevention, WHS, and assisting with therapy programs. Learners develop the skills to follow clinical instructions, use medical terminology, respond to behaviours of concern, and contribute to efficient, team based health service delivery aligned with industry standards.
Who This Course Is For
- People working in or seeking entry into allied health or broader health services
- Staff who support physiotherapists, occupational therapists and other allied health professionals under supervision
- Individuals who enjoy practical, hands on work supporting clients with daily and therapy activities
- Learners wanting a nationally recognised, workplace based qualification
- Those seeking a strong foundation for future health support roles
This Qualification Builds the Capability to
- Communicate effectively and work respectfully with diverse clients and colleagues in health settings
- Follow allied health programs, including preparing equipment and assisting with therapy activities
- Apply infection prevention, WHS and safe manual task practices, including assisting with movement
- Use and interpret medical terminology and recognise healthy body systems
- Identify the impact of common health conditions and respond appropriately to behaviours of concern
Course Snapshot
Qualification
Certificate III in Allied Health Assistance
Duration
9-12 months
Funding
State funding available in NSW
This qualification comprises 12 units of competency, including 7 core units and 5 elective units, selected to reflect relevant workplace requirements and industry standards.
Core Units
Elective Units
Entry Requirements
Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.
If undertaking this qualification via our workplace based model or as a Traineeship, you will need to be employed in work relevant to the qualification being undertaken.
Recognition of Prior Learning and Credit Transfer
You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.
Course Commencement
This course offers flexible start dates with rolling enrolments throughout the year.
Course Duration
Typically, 9-12 months, delivered flexibly via our workplace based training model with self paced learning, primarily on the job.
This qualification includes a minimum of 120 hours of on the job clinical placement, completed in a suitable workplace environment.
Course Delivery
This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace specific evidence.
Training includes:
- One on one Trainer/Assessor sessions every 4-6 weeks
- Self-directed learning using SWC resources and workplace policies and procedures
- Regular support via email and phone
- Real time practice of skills in the workplace setting
The program is self paced and competency based, with most learners completing in 9-12 months.
Assessment
You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:
- Workplace observation
- Oral and written questioning
- Portfolio evidence
- Third party supervisor reports
- Simulated tasks (if required)
All assessment tools meet training package and compliance requirements.
Course Outcome
Upon successful completion, participants will be awarded the HLT33021 Certificate III in Allied Health Assistance qualification.
Smart and Skilled Funding (NSW)
Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.
Fee for Service
If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee for service basis. Please refer to our price list for current course fees and up to date pricing.
Payment plans are available, please enquire for details.
Fee-for-Service Price ListReady to Upskill Your Team?
Contact us today and we’ll tailor a training solution to suit your organisation’s needs.