HLT47321

Certificate IV in Health Administration

Build leadership and coordination skills for senior health administration roles, managing teams, compliance, client care, and service quality in hospitals and health organisations.

This qualification builds advanced skills for coordinating and leading health administration functions in hospitals, clinics and health service organisations. Learners develop capabilities in team leadership, client care coordination, compliance, risk management and customer service. Training supports senior administration staff to maintain high standards of service quality, manage workloads and support efficient patient and administrative workflows through tailored elective pathways.

Who This Course Is For

  • Experienced health administration staff stepping into senior, supervisory or coordinator roles
  • Team leaders or key support staff in hospitals, community health or private practices
  • Individuals wanting to strengthen leadership, customer service, risk and compliance capability
  • People seeking a nationally recognised qualification for progression into team leader or practice management roles
  • Learners needing a tailored Standard or Customer Engagement pathway aligned to their workplace focus

By the end of this course, you will be able to:

  • Lead and support administrative teams to deliver efficient, high-quality health services
  • Communicate effectively in complex situations and coordinate client care and documentation
  • Implement and monitor infection prevention, WHS, legal and ethical requirements
  • Manage workloads, personal work priorities, stress and business resources in busy environments
  • Use medical terminology, records and systems accurately while reflecting on and improving practice

Course Snapshot

Qualification

Certificate IV in Health Administration

Duration

12-24 Months

Funding

State funding availability in NSW and Regional VIC

This qualification comprises 15 units of competency, including 9 core units and 6 elective units, selected to reflect relevant workplace requirements and industry standards for Health Administration.

Core Units

BSBMED305
Apply the principles of confidentiality, privacy and security within the medical environment
CHCCCS020
Respond effectively to behaviours of concern
CHCCOM005
Communicate and work in health or community services
CHCDIV001
Work with diverse people
CHCLEG001
Work legally and ethically
HLTADM010
Facilitate a coordinated approach to client care
HLTCCD003
Use medical terminology in health care
HLTINF007
Implement and monitor infection prevention and control standards, policies and procedures
HLTWHS003
Maintain work health and safety

Elective Units (can be tailored)

BSBOPS404
Implement customer service strategies
BSBINS408
Provide information from and about records
BSBLDR414
Lead team effectiveness
CHCPRP003
Reflect on and improve own professional practice
BSBPEF402
Develop personal work priorities
HLTWHS006
Manage personal stressors in the workplace

Entry Requirements

Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.

If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.

Recognition of Prior Learning and Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.

Course Commencement

This course offers flexible start dates with rolling enrolments throughout the year.

Course Duration

Typically, 12-24 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.

Course Delivery

This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.
Training includes:

  • One on one Trainer/Assessor sessions every 4-6 weeks
  • Self-directed learning using SWC resources and workplace policies and procedures
  • Regular support via email and phone
  • Real time practice of skills in the workplace setting

The program is self-paced and competency-based, with most learners completing in 12-24 months. Ongoing enrolments available.

Assessment

You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:

  • Workplace observation
  • Oral and written questioning
  • Portfolio evidence
  • Third party supervisor reports
  • Simulated tasks (if required)

All assessment tools meet training package and compliance requirements.

Course Outcome

Upon successful completion, participants will be awarded the Certificate IV in Health Administration (HLT47321) qualification.

Smart and Skilled Funding (NSW)

Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Skills First (VIC – Regional Only)

Eligible learners and employers in Regional Victoria may be able to access government subsidised training through the VIC Skills First program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Fee for Service

If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee-for-service basis. Please refer to our price list for current course fees and up to date pricing.

Fee-for-Service Price List