CPP40421

Certificate IV in Cleaning

Build leadership and technical expertise to supervise cleaning teams, manage operations, coordinate safety and quality standards, and deliver specialist cleaning services.

This qualification prepares learners for leadership, coordination and specialist roles in the cleaning industry. It reflects the responsibilities of personnel who manage wide-ranging cleaning operations or deliver high-level technical cleaning and restoration services. Learners build skills in supervising staff, planning and monitoring work, managing safety and quality, and supporting customer relationships across cleaning management or specialty cleaning contexts.

Who This Course Is For

  • Individuals who supervise or coordinate cleaning teams and operations
  • Staff responsible for scheduling, quality checks, quotations or client liaison in cleaning services
  • People wanting to progress into coordinator, management or specialist cleaning roles
  • Personnel providing customer support in complex or high-risk cleaning environments
  • Learners seeking to develop advanced operational or technical cleaning capabilities

By the end of this course, you will be able to:

  • Organise, monitor and lead cleaning tasks, resources and team performance
  • Implement WHS, hazard identification, risk control and infection prevention procedures
  • Train, supervise and support cleaning staff while building effective workplace relationships
  • Manage client relationships, customer service and continuous improvement in cleaning services
  • Prepare documentation, quotations and simple written communications to support operations

Course Snapshot

Qualification

Certificate IV in Cleaning

Duration

9-12 Months

Funding

State funding availability in NSW

This qualification comprises 14 units of competency, including 4 core units and 10 elective units, selected to align with workplace requirements and industry standards for individuals specialising in either Cleaning Management or Specialty Cleaning.

Core Units

BSBPEF402
Develop personal work priorities
BSBWHS308
Participate in WHS hazard identification, risk assessment and risk control processes
BSBWRT311
Write simple documents
CPPCLO4100
Organise and monitor cleaning tasks

Elective Units (can be tailored)

TLIL3003
Conduct induction process
BSBTWK401
Build and maintain business relationships
BSBXTW401
Lead and facilitate a team
BSBWHS411
Implement and monitor WHS policies, procedure and programs
BSBOPS401
Coordinate business resources
CPPCLO4102
Supervise cleaning staff
BSBSTR402
Implement continuous improvement
BSBWHS332X
Apply infection prevention and control procedures to own work activities
BSBOPS304
Deliver and monitor a service to customers
SITHACS009
Clean premises and equipment

Entry Requirements

Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.

If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.

Recognition of Prior Learning and Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.

Course Commencement

This course offers flexible start dates with rolling enrolments throughout the year.

Course Duration

Typically, 12-24 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.

Course Delivery

This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.

Training includes:

  • One on one Trainer/Assessor sessions every 4-6 weeks
  • Self-directed learning using SWC resources and workplace policies and procedures
  • Regular support via email and phone
  • Real-time practice of skills in the workplace setting

The program is self-paced and competency-based, with most learners completing in 12-24 months. Ongoing enrolments available.

Assessment

You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:

  • Workplace observation
  • Oral and written questioning
  • Portfolio evidence
  • Third party supervisor reports
  • Simulated tasks (if required)

All assessment tools meet training package and compliance requirements.

Course Outcome

Upon successful completion, participants will be awarded the Certificate IV in Cleaning (CPP40421) qualification.

Smart and Skilled Funding (NSW)

Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Fee for Service

If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee-for-service basis. Please refer to our price list for current course fees and up-to-date pricing.

Fee-for-Service Price List