BSB40120

Certificate IV in Business

Build advanced business skills in administration, customer service, process improvement, and team coordination for supervisory and specialist roles across diverse business environments.

This qualification builds the skills required for people who take responsibility for their own work and provide guidance to others in business environments. Learners develop capabilities in critical thinking, coordination, customer service, communication and digital collaboration. Training supports individuals to analyse information, improve processes and support business operations at a more advanced, supervisory or specialist level.

Who This Course Is For

  • People working in business administration or operational roles
  • Staff who provide guidance or support to others within a team
  • Individuals wanting to deepen technical, customer service and coordination skills
  • Learners seeking progression into supervisory or specialist business roles
  • Those looking to tailor their program toward customer service, administration or leadership

By the end of this course, you will be able to:

  • Manage business information and documentation using contemporary digital tools
  • Apply critical thinking to improve business processes, services and outcomes
  • Build and maintain workplace relationships and support effective team performance
  • Implement WHS, customer service and continuous improvement strategies
  • Communicate effectively and prepare complex documents in a range of business contexts

Course Snapshot

Qualification

Certificate IV in Business

Duration

12-24 Months

Funding

State funding availability in NSW and WA

This qualification comprises 12 units of competency, including 6 core units and 6 elective units, selected to align with workplace requirements and industry standards involving a mix of specialist and moderately complex administrative or operational tasks. Electives can be tailored to customer service, administration or leadership focus.

Core Units

BSBCRT411
Apply critical thinking to work practices
BSBTEC404
Use digital technologies to collaborate in a work environment
BSBTWK401
Build and maintain business relationships
BSBWHS411
Implement and monitor WHS policies, procedure and programs
BSBWRT411
Write complex documents
BSBXCM401
Apply communication strategies in the workplace

Elective Units (can be tailored)

BSBMKG434
Promote products and services
BSBOPS404
Implement customer service strategies
BSBSTR402
Implement continuous improvement
BSBOPS304
Deliver and monitor a service to customers
BSBPEF401
Manage personal health and wellbeing
BSBPEF402
Develop personal work priorities

Entry Requirements

Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.

If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.

Recognition of Prior Learning and Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.

Course Commencement

This course offers flexible start dates with rolling enrolments throughout the year.

Course Duration

Typically, 12-24 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.

Course Delivery

This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.

Training includes:

  • One on one Trainer/Assessor sessions every 4-6 weeks
  • Self-directed learning using SWC resources and workplace policies and procedures
  • Regular support via email and phone
  • Real time practice of skills in the workplace setting

The program is self-paced and competency-based, with most learners completing in 12-24 months. Ongoing enrolments available.

Assessment

You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:

  • Workplace observation
  • Oral and written questioning
  • Portfolio evidence
  • Third party supervisor reports
  • Simulated tasks (if required)

All assessment tools meet training package and compliance requirements.

Course Outcome

Upon successful completion, participants will be awarded the Certificate IV in Business (BSB40120) qualification.

Smart and Skilled Funding (NSW)

Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Jobs & Skills (WA)

Eligible learners and employers in Western Australia may be able to access government subsidised training through the WA Jobs and Skills program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Fee for Service

If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee-for-service basis. Please refer to our price list for current course fees and up-to-date pricing.

Fee-for-Service Price List