HLT37315

Certificate III in Health Administration

Gain essential skills in medical reception, records management, terminology, and patient communication for administrative roles in hospitals, clinics, and community health services.

This qualification develops the practical skills needed to deliver high-quality administrative support in hospitals, clinics and community health services. Learners build capability in reception, medical records management, communication and data entry, using medical terminology in a compliance-focused environment. Health administration staff play a vital role in ensuring accurate, efficient and patient-centred administration that supports safe and effective health service delivery.

Who This Course Is For

  • Individuals looking to start a career in health or medical administration
  • Entry-level administration staff wanting to formalise and strengthen their skills
  • People interested in working in hospitals, clinics or community health settings
  • Career changers seeking to transition into the health sector
  • Staff who support patients, clinicians and operational teams and want to build administrative capability

By the end of this course, you will be able to:

  • Communicate effectively with colleagues, clients and health professionals in diverse environments
  • Use medical terminology accurately in documents, records and day-to-day communication
  • Maintain patient and client records in line with privacy, confidentiality and recordkeeping requirements
  • Apply infection prevention and control and WHS practices in health administration settings
  • Support smooth administrative operations, customer service, teamwork and innovation in health services

Course Snapshot

Qualification

Certificate III in Health Administration

Duration

12 Months

Funding

State funding available in NSW and VIC.

This qualification comprises 13 units of competency, including 5 core units and 8 elective units, selected to reflect relevant workplace requirements and industry standards for administrative workers in the health industry.

Core Units

CHCCOM005
Communicate and work in health or community services
CHCDIV001
Work with diverse people
HLTINF001
Comply with infection prevention and control policies and procedures
HLTWHS001
Participate in workplace health and safety
BSBMED301
Interpret and apply medical terminology appropriately

Elective Units (can be tailored)

SBFLM305
Support operational plan
BSBMED303
Maintain patient records
BSBINM301
Organise workplace information
CHCCCS020
Respond effectively to behaviours of concern
BSBRKG301
Control records
BSBOPS304
Deliver and monitor services to customers
HLTAAP001
Recognise healthy body systems
BSBBEF301
Organise personal work priorities

Entry Requirements

Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.

If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.

Recognition of Prior Learning and Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.

Course Commencement

This course offers flexible start dates with rolling enrolments throughout the year.

Course Duration

Typically, 9-12 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.

Course Delivery

This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.
Training includes:

  • One on one Trainer/Assessor sessions every 4-6 weeks
  • Self-directed learning using SWC resources and workplace policies and procedures
  • Regular support via email and phone
  • Real time practice of skills in the workplace setting

The program is self-paced and competency-based, with most learners completing in 9–12 months. Ongoing enrolments available.

Assessment

You will be required to complete both knowledge-based and practical assessments completed during work hours. These may include:

  • Workplace observation
  • Oral and written questioning
  • Portfolio evidence
  • Third party supervisor reports
  • Simulated tasks (if required)

All assessment tools meet training package and compliance requirements.

Course Outcome

Upon successful completion, participants will be awarded the Certificate III in Health Administration (HLT37315) qualification.

Smart and Skilled Funding (NSW)

Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Skills First (VIC – Regional Only)

Eligible learners and employers in Regional Victoria may be able to access government subsidised training through the VIC Skills First program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Fee for Service

If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee-for-service basis. Please refer to our price list for current course fees and up to date pricing.

Fee-for-Service Price List