CPP30321

Certificate III in Cleaning Operations

Learn essential cleaning techniques, infection control, equipment operation, and safety practices for commercial, healthcare, hospitality, and industrial cleaning environments.

This qualification develops the skills needed to perform routine and specialised cleaning tasks across residential, commercial, health, aged care and other environments. Learners build capability in infection control, customer service, safe equipment use and working to schedules. The course reflects the responsibilities of cleaners who may work independently, select appropriate methods and maintain safety and quality standards in varied cleaning contexts.

Who This Course Is For

  • People working in or seeking roles in commercial, healthcare, hospitality or industrial cleaning
  • Individuals wanting to expand skills in infection control, equipment use and specialised cleaning
  • Staff who prefer hands-on, physical work in fast-paced environments
  • Cleaners who may work alone or with limited supervision and want to formalise their skills
  • Learners seeking a recognised qualification to support career progression in cleaning

By the end of this course, you will be able to:

  • Apply infection prevention, hygiene and WHS practices in cleaning operations
  • Perform general, periodic and specialised cleaning tasks across different surfaces and areas
  • Operate and maintain cleaning equipment, chemicals and storage areas safely
  • Work effectively with clients, diverse people and within teams to deliver customer service
  • Follow work schedules, documentation and service standards in a range of cleaning settings

Course Snapshot

Qualification

Certificate III in Cleaning Operations

Duration

9-12 Months

Funding

State funding availability in NSW, QLD

This qualification comprises 14 units of competency, including 5 core units and 9 elective units, selected to align with workplace requirements and industry standards for individuals responsible for cleaning across a variety of industries.

Core Units

BSBOPS201
Work effectively in business environments
BSBOPS304
Deliver and monitor a service to customers
BSBWHS211
Contribute to the health and safety of self and others
BSBWHS332X
Apply infection prevention and control procedures to own work activities
CPPCLO3100
Maintain cleaning storage areas

Elective Units (can be tailored)

CPPCLO3101
Clean carpeted floors
CPPCLO3102
Clean hard floors
CPPCLO3103
Clean and maintain amenities
CPPCLO3104
Clean high touch surfaces
CPPCLO3105
Clean glass surfaces
CPPCLO3111
Clean rooms, furniture and fittings
CHCDIV001
Work with diverse people
BSBXTW301
Work in a team
CPPCMN3006
Provide effective client service

Entry Requirements

Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.

If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.

Recognition of Prior Learning and Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.

Course Commencement

This course offers flexible start dates with rolling enrolments throughout the year.

Course Duration

Typically, 9-12 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.

Course Delivery

This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.

Training includes:

  • One on one Trainer/Assessor sessions every 4-6 weeks
  • Self-directed learning using SWC resources and workplace policies and procedures
  • Regular support via email and phone
  • Real time practice of skills in the workplace setting

The program is self-paced and competency based, with most learners completing in 9–12 months. Ongoing enrolments available.

Assessment

You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:

  • Workplace observation
  • Oral and written questioning
  • Portfolio evidence
  • Third party supervisor reports
  • Simulated tasks (if required)

All assessment tools meet training package and compliance requirements.

Course Outcome

Upon successful completion, participants will be awarded the Certificate III in Cleaning Operations (CPP30321) qualification.

Smart and Skilled Funding (NSW)

Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Career Start & Career Boost (QLD)

Eligible learners and employers in Queensland may be able to access government subsidised training through the QLD Career Start & Career Boost. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Fee for Service

If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee-for-service basis. Please refer to our price list for current course fees and up-to-date pricing.

Fee-for-Service Price List