BSB30120

Certificate III in Business

Gain foundational skills in administration, customer service, digital tools, and workplace communication for entry-level business roles across corporate, retail, and service sectors.

This qualification develops practical business skills for administrative and customer service roles across a range of workplaces. Learners build a broad foundation in communication, digital technologies, teamwork, safety, sustainability and organising work. Training supports individuals to carry out routine business tasks, follow procedures and contribute to smooth day-to-day operations in business, retail, corporate and service environments.

Who This Course Is For

  • People working in or seeking entry-level administrative, customer service or clerical roles
  • Individuals wanting to build foundational office and business skills
  • Those seeking employment across business, retail, corporate or service sectors
  • Learners who enjoy organised, people-focused, task-driven work environments
  • People wanting a nationally recognised qualification to start or strengthen their business career

By the end of this course, you will be able to:

  • Use business software and digital technologies to complete workplace tasks and communicate
  • Engage in workplace communication and inclusive work practices while working in teams
  • Organise personal work priorities, schedules and routine workflows
  • Contribute to workplace health, safety and sustainable work practices
  • Deliver quality customer service and support daily business operations

Course Snapshot

Qualification

Certificate III in Business

Duration

9-12 months

Funding

State funding availability in NSW and WA

This qualification comprises 13 units of competency, including 6 core units and 7 elective units, selected to align with workplace requirements and industry standards for business services job roles.

Core Units

BSBCRT311
Apply critical thinking skills in a team environment
BSBPEF201
Support personal wellbeing in the workplace
BSBSUS211
Participate in sustainable work practices
BSBTWK301
Use inclusive work practices
BSBWHS311
Assist with maintaining workplace safety
BSBXCM301
Engage in workplace communication

Elective Units (can be tailored)

BSBTEC201
Use business software applications
BSBDAT201
Collect and record data
BSBTEC202
Use digital technologies to communicate in a work environment
BSBPEF301
Organise personal work priorities
BSBLDR301
Support effective workplace relationships
BSBXTW301
Work in a team
BSBOPS304
Deliver and monitor a service to customers

Entry Requirements

Participants will need an appropriate level of Language, Literacy, Numeracy and Digital (LLND) skills to engage effectively with this course. Upon enquiry, SWC will discuss LLND skills with participants to help determine any support that may be beneficial before training begins.

If undertaking this course as a Traineeship, participants are required to be employed on a regular basis in work that is relevant to the qualification being undertaken.

Recognition of Prior Learning and Credit Transfer

You may be eligible for Recognition of Prior Learning (RPL) or Credit Transfer (CT) if you have supporting evidence of any prior education and work experience. These options can reduce your study load or shorten the duration of your course. For more information, please refer to the RPL and Credit Transfer Policy on our Support page.

Course Commencement

This course offers flexible start dates with rolling enrolments throughout the year.

Course Duration

Typically, 9-12 months, delivered flexibly via our workplace-based training model with self-paced learning, primarily on the job.

Course Delivery

This qualification is delivered in the workplace, with all training and assessment completed in real work environments. Learners are supported by an experienced workplace supervisor/mentor and receive an SWC Learning Guide and Resources to help gather workplace-specific evidence.

Training includes:

  • One on one Trainer/Assessor sessions every 4-6 weeks
  • Self-directed learning using SWC resources and workplace policies and procedures
  • Regular support via email and phone
  • Real time practice of skills in the workplace setting

The program is self-paced and competency based, with most learners completing in 9-12 months. Ongoing enrolments available.

Assessment

You will be required to complete both knowledge based and practical assessments completed during work hours. These may include:

  • Workplace observation
  • Oral and written questioning
  • Portfolio evidence
  • Third party supervisor reports
  • Simulated tasks (if required)

All assessment tools meet training package and compliance requirements.

Course Outcome

Upon successful completion, participants will be awarded the Certificate III in Business (BSB30120) qualification.

Smart and Skilled Funding (NSW)

Eligible learners and employers in New South Wales may be able to access government subsidised training through the NSW Smart and Skilled program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Jobs & Skills (WA)

Eligible learners and employers in Western Australia may be able to access government subsidised training through the WA Jobs and Skills program. Funding is subject to eligibility and availability. For full details, please visit our Funding page.

Fee for Service

If government funding is not available or eligibility criteria are not met, this course can be undertaken on a fee-for-service basis. Please refer to our price list for current course fees and up-to-date pricing.

Fee-for-Service Price List